With an offline business visiting over 100 shopping centers across the UK and a fast-growing online business, Sofa Club is one of the UK’s leading sofa specialists. They have a wide range of stylish designs and are committed to offering great value for money.
They also have an excellent customer service team. They can be reached via their website, WhatsApp, Facebook, or phone.
Online Shopping
Sofa Club UK offers a great selection of sofas at affordable prices. These are available in a range of designs and colors, so you can find the perfect one for your home. These sofas also come with a lifetime warranty, so you can rest assured that your new sofa will be protected from spillages and rips.
The company also offers free delivery to UK addresses and a variety of payment options, including finance. You can choose to pay for your purchase in weekly, monthly, or four-weekly installments. This way, you can buy the perfect sofa for your space and get it delivered in the shortest amount of time possible.
When it comes to financing your sofa, Sofa Club UK relies on a range of point-of-sale (POS) finance providers. These lenders are able to offer Sofa Club UK customers the opportunity to split their purchases into smaller monthly repayments. However, these companies often have a high credit approval rate and may not be suitable for the typical Sofa Club UK customer.
To address this problem, Sofa Club UK started working with DivideBuy, a POS finance provider that combines soft credit searches and personalized credit decisions to give the company more chances of securing customers’ approval. The result has been a marked improvement in Sofa Club UK’s conversion rates and a larger proportion of customers with positive credit histories are now eligible for credit.
Sofa Club UK is also committed to offering a personalized care plan, which gives the customer peace of mind in the event that a sofa frame or sofa chair needs to be repaired due to a defect. The care plan covers spillages, rips, and tears and includes a cleaning kit worth PS50.
Buying Guides
There is a large selection of sofas, couches, and loungers on the market but choosing one that will suit your lifestyle, decor, and budget can be challenging. Luckily, Sofa Club UK has put together a range of buying guides to help make the decision-making process that bit easier. From the best way to clean your new sofa to which type of sofa is most suitable for you, our guide will provide you with the information you need to make an informed and confident purchase.
We have also partnered with some of the best furniture brands in the business to bring you an exclusive range of stylish sofas, all at a great price. We’re constantly updating our collection of furniture and accessories to ensure you can find the perfect fit for your home. Whether you’re looking for a new bed, bedroom sofa, or lounge suite for your living room, we have everything you need at a price you can afford.
Getting the most out of your website is critical if you want to keep customers coming back for more. This means ensuring your site has the features and functionalities that will entice them to return, from an easy checkout process to helpful customer service and informative articles.
Delivery
Sofa Club UK offers a wide variety of furniture products, including trendy sofas that are perfect for your living room. The store offers free delivery on all purchases and 0% finance deals on selected items.
Sofas are available in various sizes, colors, and styles so you can find the best fit for your home. The company also offers a warranty on its sofas so you can be assured of getting your new piece in good condition. It also has a care plan that helps you to get rid of any spills and stains on your sofa.
The customer service department at Sofa Club UK works hard to answer all queries as quickly as possible. They use several methods to contact customers and resolve their issues.
They also encourage customers to write reviews on the site, and they have a positive reputation among customers. However, there are still some negative reviews that can be found on the website.
In order to address this issue, Sofa Club has been trying to improve its customer service. Specifically, they want to improve their ability to capture emails from potential customers. They are also trying to reclaim sales that are lost due to abandoned carts.
To help with this, Sofa Club has recently signed a three-year contract with Wincanton, the largest third-party logistics (3PL) company in Britain. Under this deal, Sofa Club will rely on Wincanton to provide all of its supply chain and fulfillment services. This includes the transportation of goods to and from its warehouse in Worksop, as well as storage and nationwide home delivery.
As part of the agreement, Sofa Club will also benefit from Wincanton’s enhanced delivery booking system, with a confirmed two-hour delivery slot and order tracking. It will also receive regular updates about its inventory and delivery status.
The company is currently offering a free lifetime warranty on its sofa frames. It also has a five-year platinum care plan that covers spillages, stains, and rips. Its cushion covers are easy to clean with a damp cloth and can be machine washed in low temperatures.
Returns
If you’re in the market for a new couch, you can count on Sofa Club to deliver. The company has been in the furniture game for over a decade and is no stranger to customer service. A top-notch customer support department will go the extra mile for you and your family. They also have a solid returns policy, which is not to mention a free home delivery service. In the event of a return, you can expect a refund for your full purchase price, minus the original shipping charge. if you are in the market for a new sofa, you’ll want to be sure you’re getting a quality product with the best possible service.
